Privacy Policy

Last updated: 30/12/2025

This Privacy Policy explains how Zana Group (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit https://www.zanagroup.co.uk (the “Website”).

Zana Group operates as a broker, introducing individuals and businesses to third-party providers of cash advances, utilities, and payment systems. We do not directly provide financial products or process payments.

This Privacy Policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: Zana Group

Website: https://www.zanagroup.co.uk

Country: United Kingdom

For data protection purposes, Zana Group is the data controller of your personal data.

2. Personal Data We Collect

a. Information You Provide

When you contact us or complete a form on our Website, we may collect:

 

• Full name

• Email address

• Telephone number

• Business name and details (if applicable)

• Any information you choose to provide in your enquiry

 

b. Automatically Collected Information

When you use our Website, we may automatically collect:

 

• IP address

• Browser type and version

• Device and operating system

• Pages visited and time spent on the Website

• Referring website URLs

 

c. Cookies

We use cookies and similar technologies to ensure the Website functions properly and to analyse Website traffic. You can manage cookie preferences through your browser settings.

(Where applicable, further details may be provided in a separate Cookie Policy.)

3. How We Use Your Personal Data

We use your personal data to:

 

• Respond to enquiries and requests

• Assess your needs and suitability for third-party services

• Introduce you to relevant third-party providers

• Improve our Website and brokerage services

• Meet legal and regulatory requirements

 

4. Sharing Your Personal Data

As a broker, we may share your personal data with trusted third-party providers, including:

 

• Cash advance providers

• Utility providers

• Payment system providers

 

We only share the information necessary to facilitate introductions or progress your enquiry.

We may also share personal data:

 

• With service providers that support our Website (e.g. hosting or analytics services)

• Where required by law, regulation, or a lawful request

• To protect our legal rights or prevent fraud

 

We do not sell your personal data.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

 

• Consent – where you submit an enquiry or contact us

• Legitimate interests – to operate and improve our brokerage services

• Legal obligation – where processing is required by law

 

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or to comply with legal and regulatory obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no online system is completely secure.

8. Your Data Protection Rights

You have the right to:

 

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

 

To exercise your rights, please contact us using the details below.

9. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: Zanafinancial@gmail.com

Company Name: Zana Group

Website: https://www.zanagroup.co.uk

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COMPLAINTS POLICY 

Zana Utilities LTD, trading as Zana, is committed to providing a fair, transparent, and professional

service. If you are unhappy with any aspect of our service, you may raise a complaint using the

process below.

How to Make a Complaint

You can contact us using the following methods:

Email: compliants@zanagroup.co.uk

Post: Unit 3 Swinnow Grange Mills, Stanningley Road, Leeds, England, LS13 4EP

Please include your business name, contact details, supplier name (if applicable), a clear

description of your complaint, and any supporting documents.

Our Process

• We will acknowledge your complaint within 5 working days.

• We aim to provide a full written response within 20 working days.

Escalation

If you are dissatisfied with our response, or if 8 weeks have passed since you raised your

complaint, you may escalate the matter to the Dispute Resolution Ombudsman (DRO).

Dispute Resolution Ombudsman (DRO)

Email: info@disputeresolutionombudsman.org

Telephone: 0333 241 3209

Post: Premier House, First Floor, 1–5 Argyle Way, Stevenage, Hertfordshire, SG1 2AD

Zana Utilities LTD is registered with the Dispute Resolution Ombudsman and agrees to abide by their decision.