How Belgrave Deli Upgraded to a Complete EPOS & Payment System While Cutting Monthly Costs
For busy independent delis and food retailers, speed at the checkout is essential during morning breakfast rushes and lunch peak hours. Relying on slow, disconnected point-of-sale (POS) systems and separate card readers creates delays, leads to manual entry errors, and slows down overall customer turnover.
When Dave, owner of Belgrave Deli, noticed his existing setup was struggling during busy periods, he turned to Zana Group. His legacy provider, EPOS Now, had become clunky, slow, and increasingly expensive, while his standalone SumUp card machine couldn't keep pace with customer demand. What started as a simple search for a better card reader turned into a full operational upgrade that delivered modern EPOS functionality while actually saving him money.
The Challenge: Slow Checkouts, Clunky Software, and Unnecessary Overhead
Operating a fast-paced deli requires an efficient, joined-up payment and management setup:
Hardware Bottlenecks in Busy Rushes: Disconnected card machines and slow software processing caused frustrating delays during peak trading hours.
Clunky, High-Cost EPOS Systems: Legacy software like EPOS Now created ongoing financial strain through high monthly fees for outdated and overly complex software.
Fragmented Management & Reporting: Running separate till software and payment processing made tracking daily sales, inventory, and end-of-day reconciliation time-consuming.
Missed Digital Growth Opportunities: Lacking integrated loyalty programmes and online ordering options restricted opportunities to drive repeat local trade.
"Our old setup was slow, clunky, and just couldn't cope when the deli got busy. EPOS Now was getting expensive for what it offered, and using a separate SumUp machine was holding us back. Zana Group didn't just find us a better card machine,they upgraded our entire till system while making our overall bills cheaper."— Dave, Owner of Belgrave Deli
The Solution: Integrated EPOS, Online Ordering & Lower Overhead by Zana Group
Zana Group reviewed Dave’s entire tech setup and replaced his clunky, disconnected hardware with an all-in-one commercial merchant ecosystem:
All-in-One Integrated EPOS & Card Terminals: Replaced the legacy till and SumUp machine with a high-speed, fully integrated commercial POS system engineered for high-volume counter service.
Net Financial Savings: Structured the complete hardware, software, and card processing package to cost less overall than Dave was previously paying across his separate providers.
Unified Back-Office Reporting: Provided an easy-to-use back-office portal, bringing stock management, itemised sales reporting, and performance analytics together under one roof.
Integrated Online Ordering Platform: Implemented a direct online ordering portal at no extra cost, allowing customers to order ahead for collection during busy lunch hours.
Built-In Customer Loyalty Scheme: Added an easy-to-use digital loyalty programme to incentivize repeat visits and reward regular deli customers.
The Results: Faster Lines, Unified Reporting, and Reduced Monthly Spend
Upgrading to a single, integrated merchant solution through Zana Group brought immediate financial and operational benefits to Belgrave Deli:
Lower Overall Monthly Overhead: Dave upgraded his entire till system, software, and card readers while reducing his total combined monthly bills.
Accelerated Checkout Speed: High-speed integrated hardware eliminated manual total entry and queue bottlenecks during peak deli rushes.
Streamlined Admin & Reporting: Accessing all sales metrics and inventory data from a single back-office dashboard drastically cut down administrative time.
New Direct Revenue Streams: Integrated online pre-ordering and loyalty features unlocked higher sales volumes and increased customer retention.
Upgrade Your Deli & Retail EPOS System Today
Whether you run a busy deli, cafe, or retail shop, slow software and separate card readers shouldn't slow down your checkouts or inflate your monthly bills. Zana Group provides zero-upfront EPOS systems, integrated card machines, online ordering platforms, and guaranteed rate reductions for businesses across Hull, East Yorkshire, and nationwide.
Ready to simplify your till setup and cut your monthly provider fees?
Contact the Zana Group team today for a free EPOS and merchant fee review.
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